Frequently Asked Questions

Here you will find answers to the most common questions about e-street bikes, our products, and the ordering, payment, and delivery process.

Order

Add the desired items to your shopping cart.

Then click "Checkout", enter your delivery details, and select a payment method.

Upon completion, you will receive an order confirmation by email.

If you have any questions or uncertainties, our customer service will be happy to assist you at any time.

Upon receipt of your order, we will review it and prepare it for shipment.

Once your order has shipped, you will receive a shipping confirmation with tracking information.

After completing your order, you will automatically receive an order confirmation via email.

It contains all relevant information about your order

Changes or cancellations are only possible as long as the order has not yet been shipped.

Please contact our customer service as soon as possible for this.

Payment

We offer secure payment methods such as PayPal, credit card, and Klarna.

All available payment methods will be displayed to you at checkout.

A payment rejection can occur, for example, due to a limit, security check, or incorrect data.

Please check your information or contact your bank. If you have any questions, our customer service will be happy to help.

Yes. Purchase on account and installment payments are possible via Klarna or PayPal, provided these options are available to you.

The decision and processing are handled directly by the respective payment provider.

Shipping & Delivery

The delivery time depends on the product and delivery location and will be displayed in the checkout and in the order confirmation.

For freight forwarder deliveries, an appointment will also be scheduled.

Shipping costs are displayed transparently at checkout and depend on the product and delivery address.

Once your order has been shipped, you will receive an email with tracking information.

You can use this to check the status online at any time.

Depending on the product, we ship with DHL, UPS or a freight forwarder.

Yes, we also deliver to selected countries.

You can see the available delivery countries in the checkout.

Registration & Driver's License

This depends on the specific model and the top speed.

For vehicles up to 45 km/h, a Class AM or B driving license is usually required.

You can find detailed information on the respective product page.

Yes. Road-legal vehicles require a legally mandated liability insurance policy.

This is usually provided via an insurance plate.

No. Our models that require registration do not need a traditional vehicle registration.

A valid insurance license plate is sufficient.

Yes. Depending on the model, our vehicles are approved for public road use.

Please observe the applicable legal regulations.

Support & Contact

You can easily reach our customer service by email or via the contact form on our website.

We will attend to your request as quickly as possible.

Yes. For quick inquiries, we also offer WhatsApp support.

You can find the current contact options on our contact page.

Our customer service is available on weekdays.

Requests outside business hours will be processed as soon as possible.

You can find spare parts and accessories directly in our online shop under the respective category.

If you have any questions, our customer service will be happy to help you.

Returns, Cancellations & Warranty

Yes. You have a statutory 14-day right of withdrawal.

The exact conditions can be found in our cancellation policy.

Please contact our customer service before returning your item.

We will inform you about the next steps and the return process.

Please refer to our right of withdrawal information for regulations regarding return shipping costs.

You can find this on our website at any time.

Our products come with a statutory warranty.

Additional warranty conditions can be found on the respective product page or obtained from our customer service.